Service users Expand Service users What Personal Information we collect? Please see the below table for the type of information we may keep about you. Type Why Lawful Basis Your personal details (Name, Age, gender, address, next of kin, contact details, emergency contacts, etc) To allow us to identify you and make appropriate decisions when it comes to providing you with a service. To provide you with the services, products, or information you asked for and to understand how we can improve our services. To respond to or fulfil any requests, complaints or queries you make to us; Legitimate Interest OR Required by Contract OR We have your Consent Information you have shared with us You may share information with us to support your circumstances or so that Hestia can support you better when providing you a service. Legitimate Interest OR Required by Contract OR We have your Consent Information received from other agencies We will generally receive your information from other agencies when you are referred to Hestia Legitimate Interest OR Required by Contract OR We have your Consent Records relating to the services Hestia may provide you To allow us to keep documented evidence and supporting material in relation to the service Hestia provides you. We will use this information for improving our services to you and to ensure we have an up to date record of the services you have received. Legitimate Interest OR Required by Contract Housing Information We may use this information to assess your housing needs when Hestia is providing you with housing services. Legitimate Interest OR Required by Contract OR We have your Consent Health information We collect Health information only when we need to in order to support or provide our services to you. Legitimate Interest OR Required by Contract OR We have your Consent Photograph We may collect a photograph of you in order to help identify you or we may process a photo of you as part of confirming your identity. Legitimate Interest OR Required by Contract OR We have your Consent Financial Information We may collect financial information when providing services to you to support your financial needs. Legitimate Interest OR Required by Contract Employment Information We may collect this information to understand your circumstances when providing you with our services. Legitimate Interest OR Required by Contract OR We have your Consent Special Category / Sensitive personal data The services that Hestia provide require us to regularly process sensitive personal information / special category information. Depending on your relationship to Hestia, we may process information such as health details, ethnicity, genetic data, sexual orientation, political beliefs and trade union membership. Legitimate Interest OR Required by Contract OR We have your Consent OR We have a vital interest CCTV Hestia offices have CCTV installed to protect and identify against any illegal activity. Legitimate interest How we process your information Processing Activity Basis Collecting your data The information Hestia collects on you will depend on your relationship to Hestia and the types of services we are providing you. We will collect your information in one of the following ways: - You were referred to Hestia by another service - We receive your information from a third party as part of a providing service under contract - We collect your information directly from you We collect information about you from third parties. How we store your data Your information is stored securely within the EEA in accordance with data protection law, either in our UK offices or within our IT systems that are supported and provided by our third party IT provider. We will never transfer your information outside of the UK/EEA without a clear basis for doing so and not without strict controls and agreements in place that protect your information. We will always notify you if we are required to store or transfer your information outside of the UK. How we share your data We will only share your data with third parties where required and under one of the following legal basis: - Required by law - Required by Contract - We have your consent A list of third parties Hestia may share your information with can be found within the “Hestia third parties we may share your information with” section. How long we keep your data How long we keep your information will depend on your relationship to Hestia and the contracts the Hestia process your information under. We will only keep information for as long as we need to in accordance with legal requirements and regulations.