Volunteers & Donors What Personal Information we collect? Please see the below table for the type of information we may keep about you. Type Why Lawful Basis Your personal details (Name, Age, gender, address, contact details, When you contact us, we may keep certain information regarding your call. We will do this to ensure we can respond or follow up to your query. When you volunteer at Hestia we will process this information to ensure we are able to identify you and contact you should we need to. We will also use this information to assist with our decision making in relation to the services you are volunteering for. When donating we will process this information to confirm your details and payment. We will also use this information to protect against fraud. To allow us to identify you and make appropriate decisions when it comes to providing you with a service. To provide you with the services, products, or information you asked for and to understand how we can improve our services. To respond to or fulfil any requests, complaints or queries you make to us; Legitimate Interest OR Required by Contract OR We have a Legal Requirement OR We have your consent Payment information To support your donation or payment to Hestia Legitimate interest OR We have a Legal Requirement Your employment details If you are a donor we will process this to support your status as UK tax payer if you add Gift Aid to your donation If you are a volunteer we may process this information as part of our background checks and contractual requirements. Legal requirement OR Required by Contract OR We have your consent Social media We use information we collect and receive from social media to produce aggregate data relating to items such as video views, demographics and location data. Sources of this data may include. YouTube, Instagram, Facebook, Twitter (X) or LinkedIn. We do this so that we can learn about the type of people who are interested in Hestia so that we can reach and market to new audiences. Legitimate interest Information you have shared with us You may share information with us during your interactions with Hestia. Legitimate interest OR Required by Contract OR We have your consent Information received from other agencies If you are a donor we may receive your information from other agencies that carry out marketing campaigns. If you are a volunteer we may receive your information from volunteering agencies Legitimate interest OR Required by Contract Records relating to the services Hestia may provide you We will use this information for improving our services to you and to ensure we have an up to date record of the interactions you have had with Hestia. Legitimate interest OR Required by Contract Background Checks or Health Checks Where you volunteer, some services Hestia provide require us under contract to carry out background checks on all employees. Required by a contract OR We have your consent Marketing / Communications information We will collect information about you as part of our marketing campaigns. We will also collect information about your communications preferences. Legitimate interest OR We have your consent. Research We may use certain information to carry out research on our marketing campaigns and donor campaigns. Legitimate interest CCTV Hestia offices have CCTV installed to protect and identify against any illegal activity. Legitimate interest How we process your information Processing Activity Basis Collecting your data The information Hestia collects on you will depend on your relationship to Hestia and the types of services we are providing you. We collect information about you when you visit our website, donate to us, engage with our social media or visit us. When you donate we are required to record certain information. For instance, if you add Gift Aid to your donation we must make a record of your status as a UK taxpayer and keep this for 7 years from the date of your donation as required by HMRC. We will also collect information about you when you volunteer at Hestia. How we store your data Your information is stored securely within the EEA in accordance with data protection law, either in our UK offices or within our IT systems that are supported and provided by our third party IT provider. We will never transfer your information outside of the UK/EEA without a clear basis for doing so and not without strict controls and agreements in place that protect your information. We will always notify you if we are required to store or transfer your information outside of the UK. How we share your data We will only share your data with third parties where required and under one of the following legal basis: - Required by law - Required by Contract - We have your consent As a donor we may share your information with third parties and suppliers who manage our donorship campaigns and platforms. As a volunteer we may share your information with our suppliers and third parties who assist us in providing services to our service users. A list of third parties Hestia may share your information with can be found within the “Hestia third parties we may share your information with” section. How long we keep your data How long we keep your information will depend on your relationship to Hestia. We will only keep information for as long as we need to in accordance with legal requirements and regulations. Manage Cookie Preferences