Grenfell Support


Immediately after and since the Grenfell Tower fire, Hestia has focused on working with the bereaved, survivors and relatives of Grenfell, providing support where it is needed.

In partnership with the Central and North West London NHS Foundation Trust, we provide counselling support to the bereaved, survivors and residents, and to members of the public attending the Grenfell Tower Inquiry. Hestia has provided this support from the initial memorial hearings through each day of Phase One and Phase Two of the Grenfell Inquiry.

From July 2020, the Inquiry has resumed remotely in accordance with COVID-19 guidelines.

During this time, we are offering remote support via telephone and Zoom.

Support by phone

Survivors, the bereaved and residents can access free telephone support from counsellors, from Monday to Thursday, 9:45am to 4:45pm. This support can be accessed on 0800 246 5617.

Support by Zoom

Hestia offers a Zoom drop-in group for the Grenfell community to connect and share thoughts, feelings and any issues relating to the Inquiry. These groups are facilitated by experienced counsellors, and include resilience sessions. The resilience sessions include mindfulness and grounding practices, as well as taught resilience tools.

Please call 0800 246 5617 for details on how to access the Zoom groups.

Our aim

Hestia's aim is to help ensure the Inquiry is a psychologically safe space for participants.

Our team of qualified counsellors have experience working with traumatised communities and have worked with the Grenfell community in various settings since 2017.

We aim to ensure that the emotional needs and well-being of all attendees are supported during the very challenging testimony being presented and received.

We are able to provide our services in the first language of most Grenfell community members attending.

If you need urgent help, you can contact the NHS or The Samaritans:

  • NHS mental health services can be contacted at any time of day or night; the 24/7 phone number is: 0800 0234 650. This service provides urgent support over the phone and can help you access mental health services in the borough, and will give priority to anyone affected by Grenfell.

  • The Samaritans can be contracted for free, confidential support, 24 hours a day, 7 days a week. Phone: 116 123 (this is free all the time from any phone – even a mobile or hotel phone) or Email: [email protected]