6 March 2024 

NatWest Group is announcing that starting this week it will offer Safe Spaces to people experiencing economic and domestic abuse in over 360 branches across the UK including NatWest, Ulster Bank and Royal Bank of Scotland branches. 

Safe Spaces, part of Hestia’s UK Says No More campaign, are designated locations which anyone experiencing economic and domestic abuse can use. Upon asking a member of staff to use a space, people will be able to use a private room to help them deal with the issue. They can have access to a phone if they need one, and the chance to discreetly contact family, friends or specialist support. 

This coincides with ‘No More’ Week, a global campaign to raise awareness of domestic abuse and sexual violence. The campaign provides open-source tools and resources for individuals and organisations to take action and get involved in making a difference.   

Specialist training on Safe Spaces and domestic abuse awareness has been carried out by employees across NatWest branches.

Raghu Narula, MD of Customer Engagement and Distribution, Retail Banking at NatWest Group said:

“We know that people from all walks of life can experience economic and domestic abuse. As a bank it’s really important to be playing a part in helping not only our own customers, but people within our communities who need help by providing a Safe Space where they can go and access support safely.” 

Patrick Ryan, Chief Executive at Hestia, said:

Having a safe place to seek support is vital for victims of domestic abuse. 1 in 5 people in England and Wales will experience domestic abuse in their lifetime. By bringing our Safe Spaces to everyday places like banks and pharmacies, it means that anyone experiencing domestic abuse has the chance to access specialist help and advice, or to call a loved one. It is fantastic to see more Safe Spaces on our high streets – and we are delighted that NatWest, Ulster Bank and the Royal Bank of Scotland have partnered with us to ensure that more victims can safely access support. Staff across over 360 branches have participated in our domestic abuse training, and we hope that other organisations will follow their lead.”