Hillingdon Cove Café is a drop-in service where residents of Hillingdon can go if they are experiencing a mental health crisis.

We can help you to create a safety plan using your strengths, skills, resilience and coping mechanisms to continue your journey towards recovery. Our aim is to support people to reduce their immediate anxiety, formulate individual plans to support their mental health and reduce the likelihood of requiring further assistance from other crisis services.

Our support includes:

  • A safe, welcoming space and a listening ear
  • 1-to-1 support to help you to find the best path forward
  • Support to develop your own plan for the next day as well as longer term plans which could involve contact with statutory services.
  • Support to find and access other services in your area that interest you/
  • Hot drink and a snack.

Important information: if you disclose any form of crime to a member of staff at the Cove, we have a duty of care to report it to the police as a third party.

How can I access the service?

Residents from Hillingdon aged 18+ can just turn up any time between 2pm – 10pm, with no appointment needed.

You can also be referred for an appointment by a CNWL clinical crisis response team.

We are open from 2-10pm Monday- Sunday, 365 days a year. The service is open to residents of the London Borough of Hillingdon aged 18+.

Contact us:

Phone: 07827535271

Email: [email protected]


Haya House Community Centre, 90A East Avenue, Hayes, UB3 2HR

The closest train station is Hayes & Harlington (Great Western Mainline). The nearest bus stops are Fairdale Gardens, Stop Y 90, 140, 696, E6) and Botwell Lane (195, 278,698, H98).