Paula joined the Hestia Head Office team as Deputy Director in September 2015, before becoming Director of Performance and Development in December 2016.  Previously, Paula was Director of the Hestia subsidiary, Healthwatch Central West London.  Paula has significant experience of working in community engagement and represented the patient voice on the first Healthwatch England Special Inquiry on Unsafe Discharge.  She also was instrumental in co-producing the award-winning ‘Dignity Champions’ programme supporting the peer assessment of care services.  Paula has significant experience of disability equality having worked as a policy advisor for ten years in London, Australia and Ireland developing best practice initiatives in assessments, accessibility and training.

Paula started her career in the private sector working for multi-nationals such as Accenture and Rentokil Initial.  Paula graduated from Trinity College, Dublin with a degree in Social Policy and holds qualifications in training and human resource management.